Shipping policy

Thank you for choosing our products and services. To help you clearly understand our shipping arrangements, this Shipping Policy explains our shipping destinations, order processing time, shipping methods, transit time, shipping fees, and other important information.

1. Applicable Shipping Destinations

Currently, our products are only available for shipping to the following country:

  • United States

If there are any changes to our shipping destinations in the future, we will notify customers in advance through announcements on our website.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully completed.

We operate multiple warehouses worldwide, and orders may be dispatched from the most suitable warehouse based on real-time inventory availability, destination, and operational efficiency.

Please note that order processing time may be longer in the following circumstances:

  • The order includes customized or pre-ordered products;
  • Payment information requires further verification or there is an issue with the order;
  • Order volume increases significantly during holidays or promotional periods;
  • Certain items are temporarily out of stock and require stock transfer between warehouses;
  • Dispatch arrangements vary depending on warehouse location.

3. Shipping Methods and Transit Time

After your order has been shipped, it will be delivered through our partner logistics carriers. We may use different shipping methods depending on the destination, warehouse location, package condition, and logistics arrangements.

Our shipping carriers may include, but are not limited to:

  • Swift X
  • GOFO
  • USPS
  • Other equivalent logistics providers selected based on operational needs

The estimated shipping transit time is 8–15 business days after dispatch. Transit time is calculated from the shipment date and does not include the order processing time mentioned above.

Please note that actual delivery times may vary due to factors such as:

  • Customs clearance efficiency;
  • Peak logistics periods, including holidays and promotional seasons;
  • Delivery conditions in remote areas;
  • Force majeure events, such as natural disasters, severe weather, or policy changes.

4. Tracking Your Order

Once your order has been shipped, we will send a shipping confirmation email to your registered email address, including the tracking number.

You can use the tracking number to check the real-time shipping status on the official website of the corresponding logistics carrier.

5. Shipping Fees

Free shipping is available for all orders within our delivery zone.

Any applicable sales tax will be calculated and displayed at checkout.

6. Shipping Issues

If you encounter any issues during shipping, such as delayed tracking updates, damaged items, or lost packages, please contact us promptly through the Contact Us page on our website or via our customer service email.

We will respond within 48 hours and do our best to assist you in resolving the issue.

7. Policy Updates

We may update this Shipping Policy from time to time in accordance with business developments and platform rule changes.

Any updated version will be posted prominently on our website. Continued use of our services after the updated policy is posted will constitute your acceptance of the revised Shipping Policy.