Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at contact@nexbie.com.

Please note that returns will need to be sent to the following address:

Huizhou Creality 3D Printing Industrial Park
No. 10 Qingchun Avenue, Chenjiang Subdistrict
Huicheng District, Huizhou City, Guangdong Province, China

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@nexbie.com.

Return Shipping Costs

If the return is caused by the consumer, the consumer shall be responsible for the return shipping fee. The specific fee will depend on the express company selected by the consumer.

If the return is due to our reasons, including but not limited to receiving damaged goods or receiving the wrong item, the consumer will not be required to bear the return shipping fee.

Order Cancellations

We support order cancellations within 24 hours after the order is placed.

Orders are typically processed within 1-3 business days after purchase. If the consumer requests a cancellation before the order has been shipped and within the cancellation period stated on this website, the order can be cancelled.

If the order has already been shipped, it can no longer be cancelled. In such cases, the customer may request a return in accordance with this Return Policy after receiving the item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at contact@nexbie.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.